Refund policy

Returns & Refunds

We want you to be happy with your purchase from Pets & Pampers.

14-Day Cancellation & Returns

If you purchase from us online, you generally have the right to cancel your order within 14 days of receiving your goods, without needing to give a reason.

If you wish to cancel, please contact us at dt979191@gmail.com within the applicable cancellation period. Once you have notified us, you generally have a further 14 days to return the goods.

Items should be returned in a condition that allows us to assess them. You may handle an item as reasonably necessary to inspect it, but you may be responsible for any diminished value caused by handling beyond what is necessary to establish its nature, characteristics and functioning.

Refunds

Once we receive your returned goods, we will process any refund due using your original payment method. Refunds will be made within the timeframe required by applicable UK consumer law.

Where you exercise your statutory cancellation right, we will also refund the cost of standard delivery where required by law. Additional delivery costs for an upgraded delivery service may not be refundable.

Faulty or Incorrect Items

If your item is faulty, damaged, or not as described, please contact us as soon as possible at dt979191@gmail.com with your order details and, where appropriate, photographs of the issue.

Your statutory consumer rights are not affected by this policy.

Exclusions

Certain products may be excluded from cancellation rights where permitted by law, for example personalised or custom-made products or items that cannot be returned for health or hygiene reasons once opened.

Contact Us

For questions about returns or refunds, please contact:

Pets & Pampers
Email: dt979191@gmail.com